Terms and Conditions

These Booking Terms and Conditions are entered into between X PLUS Cars (XPC) (‘we’, ‘us’ and ‘our’) and the Customer (‘you’ and ‘your’) being the person making the booking. ‘Event’ means the occasion, activity, party etc in respect of which we are providing a collection and drop-off transportation service.

Contract Terms

These Booking Terms and Conditions apply to all bookings made with X PLUS Cars (XPC) whether arranged by telephone, email, website or otherwise. You must accept these terms at or before the booking and you are deemed to accept them upon confirmation of the booking and/or acceptance of the quote and/or payment of the deposit.


We require payment of a deposit at the time of booking equal to 20% of the total booking price. Payments can be made by bank transfer to the bank account detailed on the invoice or by debit card.


We understand that there may be circumstances that mean that changes need to be made to a booking. Where you are quoted a price per person this will be based on the number of people traveling. If you need to reduce the number of passengers the price per person will increase such that the same total amount is due and payable to us. Please note that all bookings are non-transferable.


If the booking is cancelled by you for any reason (to include cancellation of or by the Event) your deposit will not be refunded. You accept that the deposit represents a genuine and fair reflection of the costs and losses incurred by us in arranging the booking and if the cancellation is communicated in writing less than two weeks prior to the Event, you shall still remain liable for the payment of the full price.


We will use reasonable endeavors to provide the advertised vehicle however it may be necessary to use a different vehicle or provide one or more smaller vehicles. We will ensure that any vehicle(s) shall be sufficient for the purposes of fulfilling the booking and shall be of a standard comparable to that of the advertised vehicle.


If necessary we may subcontract the provision of the booking to a third party and in such cases these terms shall apply in addition to any other terms imposed by the third party which will be given to you prior to the Event.


If you have a complaint or criticism about any aspect of your booking please provide full details of your complaint in writing to info@xpluschauffeurs.co.uk within 24 hours of the event. We will promptly deal with and investigate all reasonable complaints and will provide you with feedback.


In providing the Service we will: (i) Use the most appropriate route that we decide taking into account the type of vehicle, the event, time of day and any traffic reports. If you have a preferred route, this must be confirmed at the time of booking and additional charges may apply; (ii) Subject to any conditions beyond our control (such as traffic and weather), aim to arrive at the chosen collection point, depart therefrom and arrive at the event location and depart therefore at the times agreed in the booking; (iii) Ensure that all collections, drop offs and all other stops or detours (“stops”) that are confirmed at the time of booking will be included in the price. Any unconfirmed or additional stops that you or your party require will only be accepted by us or the driver at our or his/her discretion and only after agreement and payment of any additional fee to be agreed at the time. In absence of any such agreement, there will be a minimum additional charge of £10 for each and every unconfirmed stop; (iv) Provide a professional service to ensure your Event proceeds smoothly.

Your Obligations

You must provide us with clear and accurate details of the event including all collection times and stops including postcodes and street names. You must inform us as soon as is practical if there is a reduction in the number of people in your party. We will not allow more passengers than the number confirmed at the time of booking, unless agreed in writing and we reserve the right to make an increase in the price for such additional people. You will notify us as soon as possible if there are any delays or any other circumstances which may affect the agreed collection times.


Unless agreed at the time of the booking, no possessions shall be left on the vehicle.


You agree to comply with all reasonable requests imposed by us or your driver.

You agree not smoke on or around any vehicle.

You agree not consume food or beverages on any vehicle.

You agree not to cause any damage to any vehicle.

You agree at all times be courteous and act sensibly and not do anything or act in any way that may be dangerous or present a risk to the party, us, the driver or other members of the public.

You may only bring onto a vehicle baggage and other personal items which have previously been approved by us in writing and are in accordance with statutory regulations concerning the carriage of personal items.


You will reimburse us for any breach of clause 12 including any damage to any vehicle. In the event any party causes damage to any vehicle, including for example vomiting, tearing seat covers, appending stickers to the vehicle, cutting or smashing glass then you will pay us the costs of repairing such damage or cleaning the vehicle and in any event you shall pay the minimum sum of £125 which shall be paid within 24 hours of notification of a claim by us to you pursuant to this clause. Any balance shall be paid upon receipt of evidence of the costs of repairs or cleaning.


You agree to indemnify us for any claims, losses, damages or other liabilities brought against X PLUS Cars (XPC) or its driver by any third party for any reason caused partly or predominately by the acts or omissions of you or any member of your party whether in breach of these terms or not.

Limitation of Liability

We are not liable for any loss, costs, claims or damages incurred or suffered by you or your party as a result of: (a) Any acts or omission by the party; (b) Any failure by the party to comply with the terms herein; (c) Any delays in the provision of the service caused partly or primarily by reasons beyond our control (to include traffic, weather, vehicle breakdowns or failure, road works or similar circumstances); (d) Any failure to attend an event due to delays; (e) Any accident (unless caused entirely by us or the driver). We shall not be liable for any loss or any failure to provide the service where the information provided by you or your party concerning the Event, the booking or any collections times is incorrect. We do not accept any responsibility or liability for any personal possessions whether carried on or left on the vehicle. Any possessions left on the vehicle after the party has left the vehicle will be disposed of. Notwithstanding the aforementioned, any claim for loss, damage, costs or any other heads of loss will be limited to the price less the deposit. WE SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING DAMAGES AND LOST PROFITS), REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, EVEN IF INFORMED OF THE POSSIBILITY OF SUCH DAMAGES IN ADVANCE.


We reserve the right to change any of these terms so far as such changes are reasonable. We will notify you of any changes. These terms do not affect your statutory rights and are in addition to your statutory rights. This contract and the provision of the services are governed by the laws of England and Wales and you agree to submit to the exclusive jurisdiction of the English courts.